SMALL ITEMS POSTAGE
This includes labels, lapel pins, embroidered patches, needle minders, buttons and greeting cards.
UK Rates
UK orders are shipped via Royal Mail.
Standard rates without tracking:
- 1st Class for £2.70 (1 to 2 working days).
- 2nd Class for £2.00 (3 to 5 workings days).
Upgraded rates which includes tracking:
- Royal Mail 24 Tracked £4.00 (1 to 2 working days).
- Royal Mail 48 Tracked £3.00 (3 to 5 working days).
International Rates
- Rest of the world without tracking - £5.00.
- Rest of the world with tracking - £10.00.
- Royal Mail 48 Tracked (equivalent to Royal Mail 2nd Class) is £4.00.
- Royal Mail 24 Tracked (equivalent to Royal Mail 1st Class) is £5.00.
Free shipping is available to UK customers on orders over £50.
ESTIMATED DISPATCH & SHIPPING TIMES
The aim is to dispatch all orders within 2-3 working days, however, during busier periods such as sales or holidays, please allow for 3-5 working days before dispatch.
Estimated arrival date after dispatch:
- UK: 1 - 5 working days.
- Rest of the world: 10 - 14 working days.
IMPORT AND CUSTOMS CHARGES
In most cases, import and customs charges apply to international orders. These charges are the sole responsibility of the receiver. You may want to check out the border controls website of your own country for more information on what charges may be incurred.
It is the receivers responsibility to research fee's that may be incurred, if a parcel is declined as a result of this. The order once returned and received by sender, will be refunded minus the cost of shipping.
RETURNS
If you are not entirely satisfied with your purchase, I am here to help! Please reach out to me by email: hello@labelsbysa.com, so that I can work with you to find a suitable solution.
Returns are not accepted on reduced items, seconds or remnants.
In the case of Fabric returns only.
A refund will not be offered on fabric or items which have been personalised or cut to order. However, in the circumstances where items are found to be faulted or damanged in transfit a refund or replacement will be offered.
Disclaimer: I am not to be held responsible in the event of shrinkage of fabric and this does not fall under the category of damage or fault of the product. It is highly recommend that you pre-wash your fabric before you begin sewing as the fabric can shrink up to 5% after a wash. A slight colour change may occur after washing so; please remember to separate darks from lights before proceeding and wash on a cool wash of 30 degrees centigrade.
OTHER QUERIES
Lost or Delayed Parcels
Royal Mail does not consider a parcel lost until 20 business days plus the expected delivery date (3-5 working days) in the EU or 25 days for the rest of the world. It is advised that you wait the specified number of days by Royal Mail before getting in contact.
Incorrect address disclaimer
It is the responsibility of the buyer to make sure that the correct address is entered at checkout. Please double-check the address provided is correct, as I cannot be held responsible for parcels sent to an incorrect address entered by the buyer, and replacement items/refunds will not be issued as a result of this.
International Returned to Sender
In the rare instance where a parcel finds is returned to sender (This usually occurs when the recipient fails to pick up the parcel from the local depot, an incorrect address is given, or a refusal to pay import charges). I will get in touch with you to rearrange a new delivery and it is the recipients responsibility to pay the shipping cost. In the event that the recipient no longer wishes to receive the order, a refund will be issued, minus the postage that was already incurred when it was first sent.